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Consumer FAQs

FAQ

 

 

Don't hesitate to call if you have any questions about Private-Door. We are here to help. 1.800.249.0674 or 1.630.629.1213

Questions
Answers
After I install a Private-Door, can I still open and close my door manually? Yes. Private-Door will "Free-Float," providing resistant-free manual operation of the door.
Can I manually close and lock my door with Private-Door? Yes. Private-Door will not interfere with the normal manual operation of your door.
Will Private-Door unlatch my locked door? Yes. A Private-Door Duo with an electric strike release will open a locked door. The Private-Door System and Assistant uses the Door Release, exclusive with Private-Door, and a lever handle that eliminates the need for an electric strike.
How will I activate my Private-Door? Many optional devices are available to activate the Private-Door, the most common is a radio control. Call us if you have a special need.
What is an electric strike release? An electric strike release is an electrical device that is installed in the doorframe. When activated, it permits the door to be opened without turning the door handle. The installation of an electric strike release is involved and time consuming.
What happens if the door encounters an obstacle? Private-Door will stop and go into Free-Float, allowing the obstacle to be removed.
Private-Door's color does not match well with my home's doors. Can I paint it? Private-Door's covers and raceway can be painted to match your décor.
When my door is open, it is close to a wall. How much room do I need? The Private-Door Duo and System require 5 inches of space between the wall and the face of the door. The Private-Door Assistant and Solo require 3 1/2" inches.
How large of a door can Private-Door open? Private-Door can be installed on a 36 inch weighing up to 100 pounds. Request a Pre-Installation Guide, which will provide all the information on Private-Door's capacity and the door's operation.
What happens if a person or pet charges "shoves the door" while it is moving? Should a person or pet shove the door open against the Private-Door motor then a replaceable coupling pin will shear, protecting the motor and transmission from damage, The coupling pin can be easily replaced. Additional pins are provided with each Private-Door.
How many degrees will my door open? The door can swing up to 120 degrees.
I have an expensive door and don't want to mount Private-Door to it. What can we do? The Private-Door's components mount to the edge of your door so no holes are drilled in the face of the door. When stained or painted, the Private-Door virtually disappears into the surface of the door.
Can I install a Private-Door on the entrance to my commercial building or store? No. Private-Door is designed to be installed on entrance doors of residences and the interior office doors of professional buildings. Private-Door Commercial is intended for the entrances of commercial buildings. Read about Proper Application for more information.
Our door opens to the outside, can I install a Private-Door? Sorry, Private-Door can only be installed on the inside of the residence. It can be installed on a door that swings into a garage but not into a porch, breezeway or carport.
Why can a Private-Door be installed on a door that swings into a garage and not into a porch? The Private-Door's electronics are not designed to be exposed to the elements. A garage provides ample protection for the Private-Door's electronics.
Can I install a Private-Door on French doors? You can install Private-Door on French doors under these conditions.
1) The two doors swing into the home.
2) Only one door is to be automated.
3) The door to be automated functions like a traditional single door.
Go to the Additional Information page for more helpful information.